6 Critical Things to Know About Your Default Gateway

Discover the importance of a default gateway in network connectivity and security. Learn how to find yours, what it does, and why it matters.

4 VoIP Codecs to Try If G.711 Won’t Give You Clear Calls

Discover the best VoIP codecs beyond G.711 for clear calls. Learn about G.722, Opus, G.729, and AMR-WB to optimize call quality.

How to Set Up a VoIP Call Center on Time, Under Budget

Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or settling for less.

6 Simple Ways to Tell If You Need UCaaS vs VoIP

Discover the differences between UCaaS vs VoIP, the advantages and drawbacks of each, and how to decide which is right for your team.

Why Most Buyers Can Ignore the Question of SIP vs VoIP

Discover the differences between SIP vs VoIP and why those differences don’t really matter that much during the buying process.

Agents Replaced By Outbound IVR Are Grateful — Here’s Why

Discover how outbound IVR systems boost call center efficiency, enhance agent job satisfaction, and improve customer service.

How to Never Pay Long Distance Calling Fees Again

Discover everything you need to know about long distance calling, including what it means and how to avoid fees, in our in-depth guide.

Call Center Quality Monitoring: Real-Time vs Post-Call

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service.

Does Caller ID Mean Much in the Age of Spoofed Numbers?

Learn how caller ID works, why people use it, how you can manage your own caller ID data, and how to protect yourself.

Does “Off-the-Shelf” Contact Center Integration Really Work?

CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See how it really works here.