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4 VoIP Codecs to Try If G.711 Won’t Give You Clear Calls

Discover the best VoIP codecs beyond G.711 for clear calls. Learn about G.722, Opus, G.729, and AMR-WB to optimize call quality.

Call Center Quality Monitoring: Real-Time vs Post-Call

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service.

Does “Off-the-Shelf” Contact Center Integration Really Work?

CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See how it really works here.

Use a Softphone for Faster, Cheaper, More Flexible Calling

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VoIP Installation: 9 Tips For a Smooth Setup

Streamline your VoIP installation with expert tips on equipment, security, training, and more. Follow these steps for a painless setup.

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Ooma Review (2024): Pricing, Features and Alternatives

Ooma is a simple and straightforward VoIP phone system. Find out if the features and pricing are a good fit for your small business and explore alternatives.

Need HIPAA Compliant VoIP? Make Sure You Have a Signed BAA

If your business or job role involves handling patient information, you likely have to meet or surpass HIPAA requirements. We’ll walk you through the process of ensuring you’re using HIPAA compliant VoIP.