Slack Enhances Salesforce Integration, Expands AI Summarization Tools

Slack’s AI efforts mostly involve expanding summarization and allowing AI agents to gather information from across platforms and modes of work.

Salesforce Reveals AI Agents for Customer Service

CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services.

Accenture: Australian Firms Lag in Global Digital Transformation Race

New data reveals 40% of Australian companies are lagging in digital transformation. Explore the reasons behind this gap and its potential impacts.

TechRepublic Premium Editorial Calendar: Policies, Hiring Kits, and Glossaries for Download

TechRepublic Premium content helps you solve your toughest IT issues and jump-start your career or next project.

Top 5 Zoho CRM Alternatives for 2024

Explore the top alternatives to Zoho CRM. Discover five leading competitors with detailed features, pricing, and pros and cons.

The 5 Best AI CRM Software in 2024

Looking to find the best AI CRM software? Explore top options, features and benefits to streamline your customer relationship management processes effectively.

SAP CRM Review (2024): Pricing, Features, and More

Read our SAP CRM review to learn about its pricing, features, and more. Discover how SAP’s CRM can benefit large enterprises with complex needs and robust customer relationship management requirements.

Businesses Seek to Balance AI Innovation and Ethics, According to Deloitte

Deloitte's survey reveals top priorities for AI ethics decision-makers in businesses, highlighting the balance between innovation and regulation.

Australian Enterprises Coming 4th in 2024 Global Survey of Generative AI Usage

Businesses in China, the U.K. and the U.S. are using generative AI more than Australia. But the Aussies lead in understanding, planning for, and implementing generative AI use policies.

Zoho CRM vs monday CRM (2024): Which is Better?

Compare Zoho CRM and monday CRM as sales tracking and collaboration solutions. Explore their features, pricing, and pros and cons to find the best fit for your team.