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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is present on each and every page. A popup will show up. It includes comprehensive info about all the operations that you can carry out on the given page. Each context menu shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge assortment of tutorial videos demonstrating how to use our web hosting Control Panel. They're shot for those of you who want to see how things are getting done instead of only reading articles. In this way, everyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the answer you need, have a gaze at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual individuals and provides practical solutions. We constantly "revamp" our Frequently Asked Questions database with new questions & answers in order to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, you can touch base with our excellent team of support engineers available 24-7 and ready to help you with any query. Each support ticket you send will be responded to in less than 60 minutes (the average response time is only 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 264114

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com